Your money is safe with us!
We take your financial protection very seriously. We are members of the Travel Trust Association who provide 100% financial protection for all our customers in the unlikely event that anything may happen to us at any stage from booking your holiday to the time you come home. You can be assured that at all times your money is 100% protected against the failure of our company or of any of our suppliers.
In the unlikely event of something going wrong, The Travel Trust Association is on hand to facilitate your holiday, or provide refunds if it’s not possible for your holiday to continue. At all stages your money and your safety is 100% securely protected. That level of trust is very important to us as much as the peace of mind it brings to you when booking your sports travel either for yourself or for your group.
You are welcome to verify our membership with the TTA here on their web site. Simply enter our membership number ‘Q5112’ or ‘Front Row Sports Events’ into the search box.
Please speak to a member of our team if you would like more information about how your money is protected and our relationship with the TTA.
More about the The Travel Trust Association (TTA)
The Travel Trust Association is a travel trade association with members consisting of travel agents, tour operators and travel organisers.
Members of the Travel Trust Association are bound by a code of conduct to operate within a strict set of operational guidelines. These guidelines include the operation of a Trust Account which is used to store and protect customer’s money. The Trust Account is supervised by a third party independent auditor. As a customer, any payments you make to us are made into this Trust Account and suppliers are paid from this trust account for the services you need for your holiday.
In addition to the protection afforded by the Trust Account, the TTA also guarantee your financial obligation up to a value of £11,000 per passenger. Every passenger is protected by a Stand Alone Safe Seat Guarantee, which is simply a premium that is automatically included in any package that you purchase from us and will always be included in the final price we quote you.
So, if you paid £1,000 to Front Row Sports Events, the TTA guarantee will reimburse the loss of the £1,000, where it is not available for you from the Trust Account because of mismanagement or dishonesty by us. You are simply covered in all circumstances.
All our holidays that include flights are ATOL protected. Currently we don’t hold the ATOL licence ourselves, but the TTA provide the facility for us to certificate your package through their ATOL Angel facility, which means that we put together the separate elements of your package and then combine all the elements into a package which is issued under the ATOL they hold. All packages including flights are therefore fully compliant with both the Package Travel Regulations and the ATOL Regulations.
Why the TTA v ABTA
ABTA ended its consumer protection program over ten years ago, back in 2006. Essentially ABTA do not protect the consumer against the failure of its members. As a consumer, ABTA do not provide protection for your money automatically. ABTA do offer an insurance policy that you can purchase to cover you should you wish but its members need to purchase this cover and provide a certificate to you. Without this certificate, you are not automatically covered. We advise anyone booking a tour to ask their travel agent about the level of cover they are provided at the time of booking.
As a member of the TTA, any booking you place with us at Front Row Sports Events is automatically covered by the TTA’s 100% Financial protection policy. You can read about this in more detail above.